Contact us
Overview
There are several ways to reach Salus support, whether you have a technical issue, a general question, or feedback about the product. Our support team reviews every request and routes it to the right person, whether that's a technical fix or a conversation with a Customer Success advisor.
This applies to anyone using Salus. If a field worker runs into an issue, encourage them to contact us directly. It's often the fastest way to troubleshoot.
Ways to Reach Us
Desktop: chat widget
- Click the message icon in the bottom-left corner of the Salus desktop platform, or click SALUS Support in the sidebar. Both open the same chat widget.
- Choose one of the three options: Chat with Agent, Feedback, or Support Ticket, or Call Support.
Mobile app
From the Salus mobile app, go to My Toolkit, then tap Help and Support to call or email us. We'll route your inquiry from there.
Submit a request directly
You can also submit a request here without going through the app or platform at all.
What Happens Next
Our technical support team reviews every inquiry and either addresses it directly or routes it appropriately. If your request is better suited to a conversation, for example about your subscription, training, or best practices, it's logged as a general inquiry and a Customer Success advisor will follow up.
Technical support requests are addressed as quickly as possible. If a Customer Success team member needs to reach you, expect a call or email back within one business day.
Frequently Asked Questions
Can I just call or email you directly?
Yes. Call us at 1-833-937-3007, or email support@salussafety.io.
Are there resources to help me find my own answer?
Yes, you can search our Knowledge Centre at any time.
What's the difference between Technical Support, General Inquiry, and Product Feedback?
Technical Support is for when you need help doing something in Salus or you've hit an issue. General Inquiry is for non-technical questions, like your subscription, training, or best practices. Product Feedback is for sharing your use case and why something matters to your business.
Can I share this contact information with field workers?
Yes. We encourage field workers to contact us directly with any issue so we can troubleshoot faster.
What if I want additional training?
We run Salus Live training webinars regularly, which you can attend live or watch as a recording.
How long will it take to get a response?
Technical support requests are addressed as soon as possible. If a Customer Success advisor is needed, expect a response within one business day.