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Reset your Password

Updated

Overview

Salus offers a few ways to sign in on mobile: a one-time code sent to your email, a one-time code sent to your phone, or a password, if you've set one up. This article covers all three, plus how to reset your password if you've forgotten it.

Note: Salus administrators and Company Admins cannot reset or edit passwords on behalf of another user, for security reasons.

Sign-In Options at a Glance

  • Email code (default): enter your email on the login screen and Salus sends you a one-time code.
  • Phone code: switch to your registered phone number instead of email.
  • Password: available if you've set one up, reached through Sign in a different way.

Sign In With a One-Time Code

Using Email

  1. Open the Salus mobile app and go to the login screen.
  2. Enter your registered email address, then tap Next.
  3. On the Check your Email screen, enter the code sent to your inbox.
  4. Tap Verify to sign in.
Didn't get a code? Wait for the Resend Code timer to finish, then tap it to request a new one. Also check your spam or junk folder.

Using Phone

  1. On the login screen, tap Use phone, or from the Check your Email screen tap Sign in a different way, then Use phone.
  2. Enter your registered phone number and tap Next.
  3. Enter the code sent by text, then tap Verify.

Sign In With a Password

If you've set up a password, either on mobile or from the desktop app, you can use it instead of a one-time code.

  1. On the Check your Email screen, tap Sign in a different way.
  2. Tap Enter Password.
  3. Enter your password and tap Next.

Reset Your Password

  1. Enter your email on the login screen and tap Next.
  2. On the Check your Email screen, tap Sign in a different way, then Enter Password.
  3. Tap Forgot Password?.
  4. Follow the instructions sent to your email to create a new password.
A password isn't required to use Salus. If you've never set one up, use a one-time code instead of resetting a password that doesn't exist yet.

Set Up or Change a Password From Desktop

You can also manage your password from the desktop app.

Account › Password
  1. On the Salus desktop app, open Account, then click the Password tab.
  2. If you already have a password, enter it in Current Password.
  3. Enter your new password in New Password and again in Password Confirmation.
  4. Click Save.
This page also has its own Forgot Password link if you'd rather reset from desktop instead of mobile.

Frequently Asked Questions

Do I need a password to sign in to Salus?

No. By default, you sign in with a one-time code sent to your email or phone. A password is optional.

Why can't I find Forgot Password on the main login screen?

It's nested a few taps deeper now. Enter your email, tap Sign in a different way, then Enter Password, and Forgot Password appears there.

What if I've never set up a password?

You don't need to reset anything. Just sign in with a one-time code sent to your email or phone instead.

What if I don't receive my verification code?

Check your spam or junk folder first. If it still hasn't arrived, wait for the Resend Code timer to finish, then request a new one.

Can I reset my password from the desktop app instead?

Yes. The Account > Password page on desktop has its own Forgot Password link.

Can a Company Admin reset my password for me?

No. For security reasons, admins can't reset or edit another user's password. You'll need to reset it yourself.

Still Need Help?

Contact Salus Support or call 1-833-937-3007.

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